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IT Support and Services

DCWireNet will always offer the most professional IT outsourcing services, using the most efficient, latest technologies with the full knowledge and understanding of our client’s business needs.

All your IT and Support needs in one place

IT Support for business

It is said that 75% of problem resolution lies in proper problem definition. DCWireNet IT Support have been trained to provide the fastest possible resolution to your IT Support. To accomplish this, our IT Support staff will request the customer’s assistance to help “troubleshoot” and properly diagnose and define the problem. This diagnostic process enables our it support staff to identify the system part that may have failed so that a replacement part can be provided. This can often be done remotely by the customer making the system available to our it support staff.
Whether the resolution requires the seating of new parts or a simple re-start procedure or a new driver or a more serious restoration of the Operating System to original factory settings, our engineers will guide you through the process and inform you of what is necessary and how this can be achieved in the safest and most efficient and effective manner.
As a Microsoft Certified Partner, DCWireNet provides the most advanced Technical Support. Our dedicated Technical Support Team will troubleshoot your problems on your hardware. If they cannot either diagnose or resolve your problem remotely, Technicians pay an on-site visit. Our remote assistance tools allow us to run diagnostic tests appropriate for the reported problems on of service packs, components, supplements, updates and patches for specifically covered factory installed operating systems, firmware and BIOS.
DCWireNet IT Support & Service will make certain that your system is working perfectly and provide you with performance and service reports

CLOUD WAYS

The Cloud Computing is a set of services and technologies that enable the delivery of computing services over the Internet, in real-time, allowing end-users instant access to data and applications from any anywhere, via any device with Internet access.

PERFORMANCE

Once you’re using Cloud technology, your employees will have access to their virtual desktop using almost any ‘smart’ device from any location with Internet connectivity. The efficiency of your company will expand exponentially.

How Can My Company Benefit From The Cloud?

Cost Savings: Corporate servers are estimated to run at only 15 percent capacity. Users of the Cloud can reduce or eliminate this waste and costly hardware investment as well as eliminating the cost of maintaining the hardware. The savings can also be measured by the reduction of in-house IT personnel. All servers and IT requirements are managed by DCWireNet, eliminating the need for many, if not all in-house IT personnel. Cost savings extend to the desktop as well. With the Cloud, no software needs to be installed on the desktop, saving time and money for IT departments and end-users. Since data is stored in the cloud, users can access their applications anywhere from any device with an Internet connection. As part of our IT Service fee, DCWireNet includes all of the latest Microsoft software such as Outlook, PowerPoint and Excel. Your software costs have now been dramatically reduced and all of your staff use the same software versions.
Agility: By using Cloud services, enterprises can scale up or scale down on an as-needed basis and pay only for what they use. In the past, scaling service delivery could take months. It can now be done in minutes.
Focus: For larger companies with more complex and sophisticated IT needs, IT departments can spend less time on deployment and maintenance and instead focus on more strategic initiatives that will have top and bottom line impacts.
Once you’re using Cloud technology, your employees will have access to their virtual desktop using almost any ‘smart’ device from any location with Internet connectivity. The efficiency of your company will expand exponentially.

Ready to get a best solution for your business?

DCWireNet IT Support & Service will make certain that your system is working perfectly and provide you with performance and service reports

Is The Cloud Secure?.

The Cloud is often more secure than in-house systems. DCWireNet offers varying levels of security, based upon the client’s needs. It can vary from a simply firewall to multiple firewalls to encryption to certificate security in which each and every user has a specific computer or computers, with specific certifications registered for the network. Only these computers, in conjunction with proper username and password will be allowed access. The simple answer is a resounding “YES”. can make the cloud as secure as the client needs it to be.

What Is The Process To Get To The Cloud?

The process is as simple as can be:

  • DCWireNet will evaluate your current network and determine what Cloud resources you will require.
  • DCWireNet will allocate and prepare the amount of space your company requires on the Cloud, with the full capability of expanding as much and as quickly as your company’s growth dictates.
  • DCWireNet will replicate your entire network, including all software, data and users.
  • DCWireNet will activate your Cloud network and allow you to completely test the system to make certain that you are satisfied with its operation.
  • DCWireNet will turn on your new system and turn off your old system.

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